FAQ

Go to the main page, select the number of people, transfer destination, date and press “Search”.  

On the cart page check again your transfer and proceed to check-out. Enter all the required information and your payment details (i.a. debit card or credit card, PayPal) to finish your booking.  

You will receive a confirmation email with a unique QR code and exact pick-up time within five minutes. 

You should get your booking voucher within five minutes of payment approval. If you haven’t - firstly check the spam or junk folder in your email. If your booking voucher isn’t there, please get in touch with us through [email protected] as soon as soon as possible.

*Is it also a good idea to add our email address [email protected] to your contacts list so you don’t miss any important updates about your booking.

Unfortunately, yes. Your booking must be made on our website and paid online.

Cancellations made up to 48 hours before the start time are free of charge. However, cancellations made within 48 hours of the start time will incur a fee of 20% of the total booking cost.

Unfortunately not, we don’t offer any discounts.

No. All children and infants must pay the same fare as adults and will travel in an individual seat (check the safety regulations mentioned in our Terms and Conditions).

No, our service consists of transfers that include pick-up and drop-off in Funchal and self-guided hike, so you don’t have to worry about parking logistics or walking the trail both ways. Instead you can spend more time wandering around the area admiring the fabulous landscape.

To use the time to the utmost we recommend you to check our hints in the Trail Timing Guide in the Inspirations scetion.

Sure, you can use the transfer to plan a completely different hike, but you still need to buy a round trip ticket. You will be classified as a no-show on return.

Please check our Weather Policy on the main page.

We assure you that it is possible to finish the hike in the given time. The hike was tested to ensure it is accurate. It is actually doable in less time but we give 5/5:30 for you to enjoy it, take breaks and loads of pictures. Please check our Trail Timing Guide for detailed hints.
 

How is your fitness level and physical health? Asking yourself this question is crucial when selecting the trail based on level of difficulty. Always carefully assess your physical condition before you plan your hike.