Terms and conditions
1. References to "you" and "your" in these terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). "We", "us" and "our" means Dragon Tree Travel Unipessoal Lda.
2. Dragon Tree Travel Unipessoal Lda. is a company registered in Madeira - Portugal, whose fiscal number is 510915175, RNAVT: xxxxxx- TBA.
3. All bookings should be made online at www.gettohikes.com (the "Website"), by online booking system. Bookings must be paid via online payment.
4. Where two or more people are included in the same booking, the person making the booking, defined as the Lead Party, shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be at least 18 years of age. The Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.
5. Full payment is required at the time of booking within 15 minutes. Subsequently, we will process the booking and issue by email the written confirmation with details of the persons involved in the booking and the transfers booked along with a unique QR code. The given QR code must be presented to the driver for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and us.
6. All online payments made are fully refundable if canceled by the Lead Party at least 48 hours prior to the service. However, cancellations made within 48 hours of the start time will incur a fee of 20% of the total booking cost.
7. It is the Lead party (or any other person acting on behalf of the passengers whose names appear on the written confirmation responsibility to check the details of the booking on the confirmation email prior to travel and inform us as soon as possible if there are any errors. We cannot be held responsible for errors in services due to incorrect information provided at the time of the booking.
8. All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included as a passenger in the designated field at the time of booking without any alteration to the price. Child seats are not provided by us.
9. Booking amendments are not possible.
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11. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one piece which should not exceed 90 liters and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. The driver or us may make a charge for excess baggage or refuse carriage of the excess items. The luggage should fit under the seat. If it does not fit, it will be transported in the cargo space. Do not place heavy items (full water bottles etc.) on the overhead racks.
12. The drivers or us, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or drugs and/or whose behavior is considered to pose a threat to the driver or the vehicle. No refunds will be made in those circumstances.
13. Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted. All vehicles are fully insured as required by the Portuguese law. Passenger's baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by us. We will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
14. The following are examples of circumstances which are not within our reasonable control: Accidents causing delays to the vehicle; Exceptional or severe weather conditions; Compliance with requests of the police; Deaths and accidents on the road; Vandalism and terrorism; Unforeseen traffic delays; Industrial action by third parties; Other circumstances affecting passenger safety; Road closures due to local festas or other events; Properties that are not accessible to a vehicle; Acts of God, flood, earthquake or any other natural disaster; Epidemic or pandemic; War, threat of war or similar; Fire or explosions; Terrorist attack or riots.
15. We shall not be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from the circumstances above.
16. We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the Website.
17. We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
18. Our liability to the passengers, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of the booking for the transfer service.
19. Nothing in these administrative terms and conditions excludes or limits: our liability to you for any death or personal injury resulting from our negligence, and any of your other statutory rights as a consumer that cannot be excluded or limited.
20. In the event that we are unable to allocate your booking request to our vehicle, we will try to request one from our suppliers. In such a case, we are entitled to refuse any order placed by you.
21. We consider travel insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.
22. Neither we nor most insurance companies cover reckless behaviors during hikes (such as i.a. tackling an extreme hiking trip into a remote area when you’re only a beginner; free mountaineering, climbing in remote or inaccessible regions; exploratory expeditions and new routes; search and rescue operations to find or rescue you as per the Policy Wording; if you do not follow the local safety advice and warnings; pre-existing medical conditions etc.).
23. If you don’t show up until the time of planned departure, you will be classified as a "no-show" and the bus will leave you behind. We make sure our bus runs on schedule. Please be at the bus stop 10 minutes before the bus is scheduled to arrive otherwise, we will take no responsibility for any circumstances not related to the transfer (that you might be missing etc).
24. If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.
25. You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
26. We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with the Portuguese Data Protection Authority.
27. These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Portuguese law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Portuguese courts.